Tenant Handbook

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  1. Introduction
    1. Welcome
  2. General Building Operations
    1. Property Management Office
    2. Property Management Team
    3. Business Hours
    4. Building Closures
    5. Postal Service
    6. Delivery Services
    7. Elevators
    8. Loading Dock
    9. Stairwells
  3. Amenities
    1. Amenities
  4. Tenant Information
    1. Rental Remittance
    2. Tenant Insurance
    3. Parking Procedures
    4. After-Hours Building Access
    5. Designated Persons
    6. Tenant Vendor Requirements
    7. Tenant Graphics
    8. Lobby Electronic Directory
    9. Keys
    10. Moving Policies and Procedures
    11. Move-Out Procedures
  5. Services and Facilities
    1. Standard Building Services
    2. MCity Work Order System
    3. Janitorial Services
    4. Above-Standard Janitorial Services
    5. Carpet Cleaning
    6. Removal of Above-Standard/Extra Trash
    7. Window Cleaning
    8. Pest Control
    9. Above-Standard Building Services
  6. Security
    1. Security Notice
    2. Building Access Control Systems
  7. Tenant Emergency Procedures
    1. Introduction
    2. Fire Procedures
    3. Active Shooter
    4. Medical Emergency Procedures
    5. Severe Weather procedures
    6. Power Failures
    7. Elevator Emergency
    8. Workplace Violence Procedures
    9. Recovery Procedures
    10. Media Interactions
  8. Rules and Regulations
    1. Rules and Regulations
  9. IT / Telecommunications
    1. IT / Telecommunications
  10. Tenant Improvements and Alterations
    1. Tenant Improvement and Alterations
  11. Forms
    1. Forms

MCity Work Order System

For the convenience of our tenants, MetroNational has set up an online tenant service center called MCity Work Order System.  Through this system, the Tenant Coordinators should submit service requests, review the progress and history of previous service requests, and view memos and notices from the Property Management Office.  If work order requests are made after business hours, they will be processed the following business day.

Tenant Coordinators will have access to MCity Work Order System by completing and returning to the Property Management Office the MCity Work Order System Request form.